When was the last time you used a chatbot online? Do you use them often? Do you prefer them rather than to call a brand’s customer service team?
The use of chatbots is certainly on the rise in 2021 as online sales continue to boom and Currys PC World have taken it one step further by letting you speak directly to their customer service team through an online chat, similar of that to Zoom/Microsoft Teams.
Instead of worded responses, you are connected directly to the customer service team through your device for a more personal 1-2-1 customer experience. They appear on camera whilst you remain hidden and speak to them using your device’s microphone.
But why are we talking about this? Chat bots are the way forward when it comes to customer service, and customer service, whether this is through social like Facebook Messenger or online via bots can help make or brand a customer’s experience with you.
By 2022, 75-90% of queries are expected to be handled by chatbots. (Juniper Research).
Currys Video Talking chatbot is the modern way forward for Chatbots, and we’re all for it when it comes to customer service. Test out the chatbot for yourself and see how it makes you feel after your experience with the brand.
Source: Currys PC World